Securitas' redesigned Guardian Service in My Verisure drew 95,000+ active users and 1M+ 'Accompany' activations

Consumer & Retail · Spain · Securitas Direct (My Verisure home-security app) · UX/UI Design

The challenge

Securitas needed to improve customer satisfaction and strengthen home-security protection for clients through its My Verisure application, specifically upgrading the UX design and interface of its Guardian Service feature, including the SOS button and monitored-journey ('Accompany') functionality.

What Amaris did

Amaris ran a 5-step iterative project: defining pre-production requirements, designing the new experience with the IMBITION prototyping tool (including the SOS button and monitored-journey flows), analyzing audience insights to refine the UX, testing with targeted demographic user groups and analyzing the resulting data, then delivering the final implementation for further development.

Outcomes

Delivery shape

5 people · senior-led, blended · onshore · 6 months · structured_fixed

public

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Amaris Consulting · Part of Mantu. Figures shown are indicative and illustrative ranges based on the inputs you provide, not a quote. Comparisons refer to typical market ranges for equivalent seniority, not to any specific firm.