Sisal launched a real-time cross-channel loyalty platform and extended the partnership into Spain and Turkey

Consumer & Retail · Italy · Sisal (regulated gambling & gaming operator, founded 1945) · IS & Digital

The challenge

Sisal, an Italian company operating in the regulated gambling sector since 1945 with almost 40,000 retail outlets and a range of 14 apps, needed a trusted microservices and DevOps partner to build a new loyalty program. The platform had to run as a real-time web application across all of Sisal's gambling, betting and gaming activities, involving extremely complex algorithms, within a short timeframe.

What Amaris did

Amaris began with a detailed analysis of Sisal's business needs and a functional analysis of its gambling activities, then designed the platform architecture and selected the technologies needed to ensure smooth, secure DevOps pipeline delivery, including a UX/UI revamp of the existing platform. After deployment, the team coordinated release management, monitored and benchmarked the new platform, and provided 24/7 on-call technical support.

Outcomes

• Retail footprint served: Built for a network of almost 40,000 retail outlets and 14 apps
• Customer experience: Significantly enhanced through the new real-time loyalty platform
• Partnership expansion: Relationship extended into a long-term partnership covering Spain and Turkey
• Support model: 24/7 on-call technical support provided post-deployment

Delivery shape

6 people · senior-led, blended · onshore, nearshore · 9 months · time_and_materials

public

Configure an engagement and see your own indicative band - free, no email required.

Amaris Consulting · Part of Mantu. Figures shown are indicative and illustrative ranges based on the inputs you provide, not a quote. Comparisons refer to typical market ranges for equivalent seniority, not to any specific firm.